Straps, Pouches and Accessories for the Musical Instrument Industry American FlagLook for the flag for products proudly made in the USA!

Customer Service

Shipping & Delivery

We currently ship only within the United States. If you live outside this region and would like to purchase our products, please refer to our Find International Distributor page. On this page you can locate a distributor near you for purchasing. If you are unable to find a distributor near you, please email our customer service representative at for information on our U.S. dealers who ship outside the U.S.

We use United Parcel Service (UPS) and the United States Postal Service (USPS) for shipping. During checkout you can select the shipping method you prefer. The shipping prices are determined by the ship-to address and the total weight of the products ordered. We ship orders Monday through Friday.

Returns & Replacements

If you are not completely happy with an item that you’ve purchased from this website, please return it so that we can find what will work best for you. Simply return your product in its unused and original condition including all tags, packaging and accessories within 14 days and you will receive a prompt refund, excluding shipping charges. Your original form of payment will be used for completing the transaction.

Please follow these directions when returning items:

  1. Place unused product with all tags and accessories in the original packaging.
  2. Complete the merchandise return form enclosed in your original shipment.
  3. Mail to this address:
    Attn: Returns Department
    304 Andrea Drive
    Belgrade, MT 59714

All of our products come with a Lifetime Warranty against defects in materials and workmanship under normal and proper usage for the life of the product. This warranty does not cover damage caused by improper care, overloading, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use. Also, this warranty excludes all claims to any incidental or consequential loss to personal property.

To make a warranty claim please call or email us to describe the condition of your Neotech product. We will generally then ask that the item be mailed to us. If we find the product has a manufacturer defect we will either repair or replace the product at no cost. If we no longer manufacture the product we will repair or replace it with a comparable product.


We currently accept the following credit cards: Visa and MasterCard. We also accept payment via PayPal. If you would prefer to make your purchase by telephone, please call us at 406-388-1377 or toll free (within the USA) at 1-800-251-7815. Our Customer Service Department is open Monday through Thursday from 8:00am to 5:00pm MST and 8:00am to 4:00pm on Fridays.

Promotions & Discounts

During the checkout process, you will see a 'Discount Code' section. Enter the discount code exactly as it appears in the box next to 'Discount Code'. Become a member of our Facebook page as we may offer occasional discounts or promotions.

Custom Orders

Feeling creative and want to design your own graphics? Do you need your logo imprinted on a strap or pouch? Looking for vegan straps and harnesses? Please email us at with your request and we would be happy to work with you.


Although we strive to make our site as accurate and complete as possible, we understand that errors do occur and we will do our best to correct them in a timely manner. If you notice an error, please feel free to contact us at Pricing and availability are subject to change without notice.